Back to Solutions

AI automation for financial services

Your advisors are researching. They should be advising.

Financial institutions are deploying AI agents that retrieve research in seconds, process loans faster, and recover millions in overpayments. Here is the evidence.

95%

Faster research retrieval

$3.5B

Saved (IBM, 2 years)

+20%

More loan completions

10 wks

To deploy custom GenAI

Verified case studies

What's already working in financial services

Named institutions, documented metrics, linked sources.

JPMorgan Chase - Coach AI for Wealth Advisors

Banking - USA

Problem

Wealth advisors spending hours pulling research and preparing for client calls. During market volatility (e.g. April 2025 shake-up), speed-to-insight was critical.

Solution

AI agent ("Coach AI") that retrieves research in seconds, anticipates client questions based on portfolio data, and suggests next-best actions during calls.

  • 95%

    faster research retrieval

  • +20% YoY

    increase in asset-management sales

  • 50% faster

    potential client book growth over 5 years

Sources:Multimodal, Botpress - "17 Useful AI Agent Case Studies" (Nov 2025) and "10 Real World Case Studies of AI Agents" (May 2025).

Pentagon Federal Credit Union (PenFed)

Credit union - USA

Problem

Loan application drop-off rates too high. Digital experience was impersonal and generic - potential borrowers abandoned applications mid-process.

Solution

Genesys AI deployed to personalize customer interactions through an AI-powered chat interface, guiding applicants through the loan process with contextual responses.

  • +20%

    increase in completed loan applications

  • AI chat

    interface drove completion, not just deflected queries

Source:Lucid - "AI ROI Metrics for Small Businesses" (Jul 2025)

Leading German Energy Provider - GenAI Invoice Validation

Energy / Procurement - Germany

Problem

Overpayments to suppliers going undetected. Manual invoice review could not catch discrepancies between charged amounts and contract terms at scale.

Solution

Custom GenAI tool built in a 10-week development sprint. Scans incoming invoices, compares amounts against contract pricing terms, flags meaningful discrepancies, and drafts reconciliation messages for claims managers.

  • Tens of $M

    in potential recovered overpayments

  • 10 weeks

    from concept to live deployment

  • Auto-draft

    reconciliation messages for supplier follow-up

Source:Boston Consulting Group - "How Four Companies Capitalize on AI to Deliver Cost Transformations" (Sep 2025)

IBM - Enterprise-Wide AI Cost Transformation

Enterprise - Global

Problem

Enterprise operations bloated with manual processes across finance, operations, and support. Needed to free capital for reinvestment in innovation.

Solution

AI and automation deployed across enterprise operations - document processing, financial reporting, internal support, and operational workflows. Savings reinvested into AI, automation, and hybrid cloud products.

  • $3.5B

    cost savings unlocked over 2 years

  • +50%

    productivity increase in enterprise operations

  • Reinvested

    savings into innovation and growth

Source:Boston Consulting Group - "How Four Companies Capitalize on AI to Deliver Cost Transformations" (Sep 2025)

Global Telecom - AI Payment Document Processing

Telecommunications - Global

Problem

Payment processing workflows slow and error-prone. Documents arrived in diverse formats, making extraction and validation manual and inconsistent.

Solution

Agentic AI deployed for automated payment document classification, extraction, and validation across various data formats.

  • 50% faster

    payment processing

  • 90%+

    accuracy in advanced data extraction

  • Improved

    cash flow management

Source:Multimodal - "17 Useful AI Agent Case Studies" (Nov 2025)

Industry benchmarks - financial services AI

74%

of executives report ROI within the first year of AI deployment

Google Cloud - ROI of AI 2025 Report

15-35%

operational cost reduction from AI agent automation

SS&C Blue Prism / Forrester TEI Study

30-60%

error reduction in rules-driven processes

SS&C Blue Prism benchmarks

15-45%

overall procurement cost reduction via AI

BCG / McKinsey

Next step

Your legacy systems do not need replacing. They need an AI layer.

We build AI automations on top of the tools you already use - even when there is no API. Invoice processing, document extraction, advisor support. Deployed in weeks.

Book a Free Consultation